Cocoa Store’s Privacy Policy
Who we are We are Cocoa Store, dedicated to delivering premium chocolate products sourced from around the globe to our customers. Our website address is: https://cocoastore.com/.
What personal data we collect and why we collect it
Our website uses an order form for customers to request information, products, and services. We collect contact information (such as email addresses) and financial information (credit card details). The contact information you provide is used to process and ship your order, as well as to reach out to you if there are any order-related issues or special offers from Cocoa Store. Financial information is solely used for billing purposes. If all or a part of Cocoa Store's business is ever sold, your information may be shared with the new owner as part of that transaction.
The personal details you provide, along with order-related data, might be combined with other information (like demographic data and purchase history) from our records and other sources. We also use Pixel Tags to gather more insights about your browsing experience. This helps us enhance our marketing efforts and offer you a more personalized shopping experience. We may share this data with third-party service providers who assist with our marketing, or with other marketers whose products or services might interest you. If you prefer not to have your name and address shared, please email us at info@cocoastore.com.
Comments
When visitors leave comments on our site, we collect the data displayed in the comments form, as well as the visitor's IP address and browser user agent string for spam detection purposes. If you use Gravatar, an anonymized string created from your email (a hash) may be shared to check if you’re using their service. The Gravatar privacy policy can be found here: https://automattic.com/privacy/. Once your comment is approved, your profile picture will be publicly visible in the context of your comment.
Media
If you upload images to the site, avoid including embedded location data (EXIF GPS). Other visitors can download and extract any location data from images available on the website.
Contact forms
When using our contact form, please include your name, email, and your question or concern. This information is used solely for responding to your requests and is not shared with any third parties.
Cookies
If you leave a comment on our site, you may choose to save your name, email, and website in cookies for your convenience. These cookies last for one year. By using our website, you agree to Cocoa Store logging this data.
If you have an account and log in to our site, we set a temporary cookie to check if your browser accepts cookies, which contains no personal data and is discarded upon closing your browser. When you log in, we set up cookies to save your login details and display choices, which last for two days, and display settings cookies last for one year. Selecting “Remember Me” keeps your login active for two weeks, and these cookies are removed upon logout.
If you edit or publish an article, an additional cookie will be saved, indicating the post ID of the article you edited, and it expires after a day.
Embedded content from other websites
Our articles may include embedded content (e.g., videos, images, articles). Interacting with embedded content behaves as if you visited the original website, which might collect data, use cookies, and monitor your interaction.
Analytics
We use tracking software for internal data analysis, and this information isn't shared with any unaffiliated parties.
Who we share your data with
We do not share your data outside of Cocoa Store's internal team for product forecasting and analytics purposes. Spam detectors help us monitor content posted by user accounts. Your account data is viewable within your account page but is not shared externally.
How long we retain your data
Comments and their metadata are retained indefinitely, allowing us to recognize and approve follow-up comments without delay. For registered users, the personal information you provide is stored in your user profile, which you can edit or delete anytime (except your username). Website administrators also have access to edit this information. For new accounts, we retain your details after 18 months of inactivity.
What rights you have over your data
If you have an account or have left comments, you can request an exported file of your personal data. You can also request that we erase any personal data we hold about you, except for data we must retain for administrative, legal, or security reasons.
Your contact information
We do not share your contact information but may use it to reach out regarding order-related topics.
How we protect your data
Our website is SSL secure, ensuring your data's safety. We do not retain payment information unless you opt to save it through our payment gateway, which is encrypted and not stored within our site.
