Shipping Terms and Conditions
At Cocoa Store, we work hard to ensure your chocolate arrives in excellent condition. We provide shipping choices to get your chocolate to the destination in excellent shape all year round.
Shipping Methods
For orders under $60.00, shipping rate is determined through USPS or UPS and is based on the weight of the package and the shipping method chosen. We provide free shipping for orders over $60.00.
Temperature Conditions
To ensure the chocolate does not melt upon delivery during the summer months or areas above 70°F, we provide lined shipping containers and ice packs. We suggest 2-day shipping in order to receive the chocolate in the best condition. We are not responsible for packages damaged due to negligence of the package. All orders to areas consistently above 85°F will be cancelled or postponed as it is too hot for insulation to be sufficiently effective.
Delivery Dates
Delivery dates are estimates and we try our best to ship your chocolate on the next business day and should arrive between 1-5 business days depending on the location. Delivery dates are determined by the carrier, USPS or UPS, based on the distance from New York City and method of transportation. Sometimes due to circumstances beyond our control, we cannot guarantee a delivery date. If you have any questions about delivery dates please contact us.
When will my order be shipped?
We ship orders within 1 business day. Our carriers pick up packages every afternoon, Monday through Friday. Orders are not shipped on weekends or holidays.
Orders placed before our carriers’ afternoon pickup will ship the same day. Orders placed in the evening or over the weekend will ship on the next business day.
During the summer months, or when shipping to destinations experiencing high temperatures, orders placed Thursday evening or Friday will ship on Monday. This helps minimize the risk of chocolate melting while packages are held at UPS or USPS warehouses over the weekend.
For example:
A summer order placed on 8pm Thursday will be shipped Monday afternoon.
A winter order placed on 8pm Thursday will be shipped Friday afternoon.
A winter order placed at 10am Friday will be shipped Friday afternoon.
An order placed on 8pm Friday will be shipped Monday afternoon.
As stated, orders with destinations with temperatures temporarily over 85F will be held until the weather cools down. Destinations with temperatures over 85F for the entire summer season will be cancelled. Both options will be communicated with the customer via email.
International Shipping
Buyers are responsible for any customs duties. Please provide a phone number and email address for carrier contact regarding delivery. The estimated shipping date reflects arrival in the destination country; customs processing may add additional time. If your order is returned to sender, we refund the chocolate but not shipping costs.
